Frequently Asked Questions – World Travel & Tours
Everything you need to know about booking cheap flights with World Travel & Tours
Your Questions Answered
1. How do I contact World Travel & Tours to book a flight?
You can reach our team in three easy ways: Call us on 0207 993 0081 (available 7 days a week), WhatsApp us on the same number for instant messaging support, or use the flight search form on our homepage to submit an enquiry online. Our agents respond quickly and will find you the best available fare.
2. Are your flight prices cheaper than booking directly with the airline?
In most cases, yes. World Travel & Tours has access to wholesale and consolidator fares that are not publicly available on airline websites or comparison tools like Skyscanner. We have direct partnerships with airlines and can secure discounted fares — especially for long-haul routes to Africa, Asia, and beyond.
3. Can I book cheap business class flights through World Travel & Tours?
Absolutely. We specialise in discounted business class flights and can often secure business class fares at prices that are competitive with economy class on standard booking sites. Visit our Business Class Flights page or call 0207 993 0081 for a personalised quote.
4. How and when will I receive my flight ticket?
Once your booking is confirmed and full payment is received, we will send your e-ticket directly to your email address — usually within a few hours of booking. E-tickets are industry standard and fully accepted at all airports worldwide. You simply print or show the ticket on your mobile phone at check-in.
5. What is your cancellation and refund policy?
Cancellation and refund policies vary depending on the airline and the fare type you have purchased. Some tickets are fully refundable, while others are non-refundable or carry a change/cancellation fee. We will always clearly explain the fare conditions before you confirm your booking. If a refund is applicable, we process it promptly after the airline authorises it — typically within 4–6 weeks.
6. Can I change or modify my flight booking?
Yes, in most cases flights can be changed subject to the airline's change fee and any applicable fare difference. Date changes, name corrections, and route modifications are all possible — please call us on 0207 993 0081 as soon as possible if you need to make a change, as modifications are easier (and cheaper) when requested well before departure.
7. How can I pay for my flight booking?
We accept a range of payment methods including bank transfer (most common and often the cheapest option), debit card, and credit card (the cardholder must be the lead traveller for card payments made over the phone). You can also visit our office to pay in person.
8. Do you book flights for groups or families?
Yes! We regularly arrange group bookings for families, church groups, sports teams, and corporate travel. Group bookings often qualify for special group rates and ensure all passengers travel together. Contact us for a group quote on flights to any destination.
9. What destinations do you specialise in?
World Travel & Tours specialises in flights from the UK to Africa (Lagos, Abuja, Accra, Nairobi, Entebbe, Freetown, Harare, Johannesburg, Mombasa, Kinshasa, Luanda, Lilongwe, Dakar, Abidjan), Asia (Manila, Dhaka), Europe (Lisbon, Frankfurt), and Australia (Perth). We can also book flights to any destination worldwide.
10. What is the cheapest time to book international flights from the UK?
Generally, the cheapest time to book is 6–8 weeks before departure for most routes. Flying on Tuesday or Wednesday is typically cheaper than weekends. January, February, and September are often the cheapest months for most African and Asian routes. Avoid booking during school holidays, Christmas, Eid, and Easter for the best prices.
11. Do I need a visa to travel to my destination?
Visa requirements vary by destination and nationality. While we are not a visa agency, our team can advise you on the general visa requirements for popular destinations and direct you to the correct application process. Always check the official embassy or government website for your destination country for the most up-to-date entry requirements.
12. What baggage allowance is included with my ticket?
Baggage allowances vary by airline, route, and ticket type. Economy class tickets typically include 23kg of checked baggage, while business class includes more. Some budget fare tickets may not include checked baggage. We will always confirm your exact baggage allowance when booking. Contact us if you need extra baggage added to your booking.
13. Can I use someone else's credit card to pay for a flight?
For security reasons, we only accept debit/credit card payments from the lead passenger. If the cardholder is not travelling, they must visit our office in person with their chip and pin card for us to process the payment securely.
14. How far in advance should I book my flight?
For peak travel periods (Christmas, Eid, summer school holidays), we recommend booking 3–6 months in advance to secure the best prices and availability. For off-peak travel, 6–8 weeks is usually sufficient. For last-minute travel, call us directly — we sometimes find excellent late availability deals.
15. Do you offer holiday packages as well as flights?
Yes, in addition to flight-only bookings, we can arrange complete travel packages including hotel accommodation, airport transfers, and travel insurance. Speak to our team about a tailored package to your preferred destination. Call 0207 993 0081 or WhatsApp us for more information.